Refund policy

 Returns Refund & Policy

At Comfortclozzet, we take pride in delivering thoughtfully crafted pieces. While we hope every purchase meets your expectations, we understand that issues may occasionally arise. Please review our returns guidelines below.

Sale & Custom Items

Items purchased during promotional events, pop-up sales, or at discounted prices are final sale and are not eligible for return, except where a genuine production defect is identified.

Eligibility for Returns

Returns may be considered for both full-priced and sale items only under the following circumstances:

  • An incorrect item was delivered (such as a mismatch in size or colour).
  • The item received shows a verified manufacturing fault (including stains, tears, or production defects).

Kindly Note:
Items affected by wear, misuse, or improper care cannot be accepted.

Initiating a Return

  • Please contact our Customer Care Team via email (contactcomfortclozzet@gmail.com) within three (3) working days of receiving your order.
  • Clear photographs of the concern must be provided for assessment. Once reviewed, we will guide you through the appropriate resolution—exchange or goodwill discount.
  • Approved items should be returned within:
    • 1–2 working days (within Nigeria)
    • 3–5 working days (international orders)
  • Upon receipt, please allow 2–3 working days for processing.

Return Presentation

  • Items must be returned unused, in their original condition.
  • All tags, labels, and branded packaging must remain intact and included.

Refund Consideration

Refunds may be issued where:

  • Notification is made within 24 hours of delivery and the item is returned within the approved window.
  • The item is received in pristine, resale-ready condition.

Each return is carefully inspected.

  • Approved refunds are processed within 5–10 working days.
  • Where a refund is not approved, a courtesy discount will be extended for future purchases.
  • Late returns are not eligible for refunds but may qualify for store credit.

Responsibility & Liability

  • Comfortclozzet cannot be held responsible for items lost or damaged during return transit.
  • Refunds or exchanges are only processed after the returned item has been received and verified to meet our standards.

Exchanges on Existing Orders

  • Exchange requests must be submitted within 72 hours of order placement.
  • Exchanges are limited to items of equal value and are subject to availability.

 

Our Customer Care Promise

At Comfortclozzet, our relationship with you extends beyond the checkout. Every piece we create is handled with care, and every customer is treated with the same level of attention and respect.

We are committed to:

  • Delivering thoughtfully curated pieces that reflect quality and style.
  • Responding promptly and courteously to all customer enquiries.
  • Handling concerns with fairness, transparency, and professionalism.
  • Offering considerate solutions where issues arise, always within our policy framework.

While our policies are in place to maintain quality and fairness, our Customer Care Team is always ready to assist you with grace and discretion. Your satisfaction matters deeply to us, and we strive to ensure every Comfortclozzet experience feels seamless, refined, and reassuring.

Thank you for choosing Comfortclozzet—where style meets intentional care.